Reservation Duration: To ensure that all customers have an equal opportunity to access Merlin’s Secret, each reservation made through our booking system have a standard duration of 120 minutes.

Late Arrival: We understand that unforeseen circumstances may cause delays in your arrival. However, please be aware that your reservation’s duration will not be extended due to late arrival. We recommend arriving promptly to make the most of your allotted 120 minutes.

On Arrival Guideline: The entrance to the space is from the secret library door inside Merlin’s Magic Shop. Prior to entering Merlin’s Secret Chamber, we will ask you to remove your shoes at Merlin’s Shop and we will hand you a ticket card with a number. Keep it safe. At the end of the experience, you will present this card in our designated shoe retrieval area, located on your way out, in the exit corridor.

Cancellation and Modification: Customers are encouraged to manage their reservations responsibly. If you need to modify or cancel your reservation, please do so as soon as possible through our booking system or by contacting our reservation team on whatsapp.

Last Order: Our last order will be at 10.30 PM.

Confirmation: Confirmation of your booking will be sent to your email address.

Group Bookings & private events: If you’d like to make a group booking of 5 guests or more, or organize a private event in Merlin’s Secret, kindly refer to the “contact information” at the end of this page.

Dress Code: Our Customers mostly choose Casual-Elegant attire.

Outside Food / Beverages: No food or beverages from outside are allowed at our premises.